With annio, you work more efficiently as a team with customers and partners. The cloud solution includes task and project management with an optional ticketing and time-tracking module.
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VIDEOSThis is annio
<<This is where people find, not search.>>
Tasks, projects, tickets and time tracking centrally managed
State-of-the-art cloud solution for best usability
Swiss data location and comprehensive backup plan for more security
Easy integration of customers and partners
Continuous development based on customer feedback and market needs
Proximity and direct contact with the support team and developers
Open interface architecture for flexible connection to third-party systems (ERP, CRM, BI, etc.)
Capture personal task boards and manage your own tasks
What our customer say
Modules
Basic Module
Tasks & Projects
<<Here, work gets done, not procrastination.>>
Cross-project summaries for better overview
Manage information, files, and comments centrally
Custom Kanban process for more flexibility
Various views for a personalised user experience
Multiple task boards per project to represent complex structures
Track project progress to stay up-to-date
Schedule deadlines or phases per project
Simplified and efficient collaboration with clients and partners
Additional Module
Ticketing
<<Here, problems are solved, not pushed around.>>
Quick ticket registration via web login, email, or phone
Centralised management of service contracts and problem reports
Customisable support and response times for greater flexibility
Create contracts and manage templates
Triage through category assignments
Growing solutions database for continuous improvement
Established process with optional customer acceptance
Efficient reporting through integration with time tracking
Additional Module
Time Recording
<<Here, reports are made, not forgotten.>>
Efficiently report and track hours
Access up-to-date data
Keep track of working hours, flex-time balance and holiday allowance
Monitor project budgets
Cross-project overview through report statistics
Represent multi-tiered hourly rates (Senior, Junior, in training, etc.)
Generate custom billing cycles (weekly, monthly, project-based, ad-hoc)
Export and reuse data (ERP Software, BI tool, etc.)
Customer & Partner Access
<<Collaboration counts here, not administration.>>
No media disruptions with clients and partners
Capture tickets (issues), tasks, and reports 24/7
Tickets and tasks are centrally recorded for faster processing
Monitor progress by tracking tickets and tasks
Instant notification when a ticket or task is completed
Add comments and attach files centrally
Access report data mid-month